Privacy Policy

Palm Cove Retreat Day Spa respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact the spa, purchase a gift voucher or make a booking.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

Information we may collect

Depending on how you interact with us, we may collect:

Your name, phone number and email address
Appointment details and treatment preferences
Information relevant to treatment suitability, including pregnancy, allergies, injuries or medical conditions you disclose
Gift voucher purchase and recipient details
Payment or card-authorisation information required to secure a booking
Messages, enquiries, feedback and other communications
Website usage information, such as your browser, device and pages visited

Please only provide personal information about another person when you have their permission to do so.

How we collect information

We may collect information when you:

Make or manage an appointment
Contact us by phone, email, website form or social media
Purchase or redeem a gift voucher
Provide information before or during a treatment
Subscribe to marketing communications
Use our website or online booking service

Information may be collected directly by Palm Cove Retreat Day Spa or through service providers used for bookings, payments, website operation and communications.

Why we collect and use information

We may use your information to:

Respond to enquiries
Arrange, confirm and manage appointments
Discuss treatment suitability and personalise your experience
Process gift voucher purchases and redemptions
Secure bookings and apply the Booking & Cancellation Policy
Process payments
Send appointment confirmations, reminders and service messages
Improve our services and website
Send marketing communications where you have consented or where otherwise permitted by law
Meet legal, insurance and record-keeping obligations

Sensitive information, including health information, will only be collected when reasonably necessary and with your consent or where otherwise permitted by law.

Marketing communications

If you choose to receive news, offers or spa updates, we may contact you using the details you provide. You can unsubscribe at any time using the link in an email or by contacting us directly.

Service communications relating to an existing appointment or purchase may still be sent when necessary.

Disclosure of personal information

We may disclose relevant information to trusted service providers that assist with:

Appointment bookings and client management
Payment processing and card authorisation
Website hosting and maintenance
Email, text message and other communications
Professional advice, insurance or legal compliance

We only disclose information where reasonably necessary for the relevant service or where required or authorised by law. Service providers may have their own privacy policies governing how they handle information.

Some service providers may store or process information outside Australia. Where applicable, the location and handling of that information will depend on the provider’s systems and privacy practices.

Payment information

Payment and card-authorisation information may be collected through secure third-party services used to process transactions and secure appointments. Please review the privacy and security information provided by the relevant payment or booking service when entering your details.

Cookies and website information

The website may use cookies and similar technologies to support website functionality, understand how visitors use the site and improve the online experience. You can adjust cookie settings through your browser, although disabling cookies may affect some website functions.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include secure systems, access controls and the use of reputable service providers.

Personal information is retained for as long as reasonably required for the purpose for which it was collected and to meet applicable legal, insurance and business obligations. When information is no longer required, reasonable steps will be taken to securely delete or de-identify it.

No method of electronic transmission or storage is completely secure, so absolute security cannot be guaranteed.

Accessing or correcting your information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact us using the details below. We may need to verify your identity before providing access or making changes. In some circumstances, access may be limited where permitted by law, and we will explain the reason where required.

Privacy concerns and complaints

If you have a question or concern about how your personal information has been handled, please contact us. We will review your concern and respond within a reasonable period.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Third-party websites

Our website may contain links to third-party websites, booking services and social media platforms. We are not responsible for the privacy practices or content of those external services and encourage you to review their privacy policies.

Changes to this policy

This Privacy Policy may be updated when our services, systems or legal obligations change. The current version will be published on this page with its effective date.

Contact

For privacy questions, access or correction requests, or complaints, contact:

Palm Cove Retreat Day Spa
Amphora Reception, Mantra Amphora Hotel
5 Amphora Street
Palm Cove QLD 4879

Phone: (07) 4059 0254
Email: info@palmcovedayspa.com.au